Delivery Information

 

We know you’re excited to receive your new purchases so we aim to ship all orders within 24-48 hours after receiving payment. We will even post on weekends!

However, please make allowances for orders placed on or just before Bank Holidays.

Delivery Services

We currently only post to Mainland UK.

Orders will be delivered via Royal Mail 1st Class Services. These usually arrive in 1-2 working days. Any orders that are worth £20 or more will be delivered via Royal Mail 1st Class Signed For® which will require a signature upon delivery.

Shipping charges are based on weight and size and start from £1.50. Any orders over £50 will qualify for FREE delivery and will be sent via Royal Mail 1st Class Signed For®.

Delivery Information

Please ensure the delivery information supplied to us is correct and complete. If your address is incorrect your order may be returned to us or lost. If your order is returned to us then the shipping charges will need to be re-paid before your order is shipped again. We do not accept any responsibility for orders lost due to incorrect delivery information. If you notice an error with your delivery information please contact us as soon as possible so we can correct the error before dispatch. You can reach us at orders@pastelpretty.co.uk.

Out of Stock Items

We update our site regularly to avoid out of stock products being listed on our site. Unfortunately though, we may occasionally still not have your ordered item in stock. In this instance you will be promptly informed and a full refund will be issued. When only part of your order is out of stock, you will be contacted to confirm whether you wish to continue with or cancel the order. If you wish to continue, a refund will be issued for the out of stock item(s) along with any excess delivery charges. A full refund will be issued if the order is cancelled.

Packaging

Your order will be safely packaged according to weight and size. We will either use a sturdy cardboard box filled with biodegradable packing peanuts or a padded envelope. Please recycle or reuse our cardboard boxes and padded envelopes! Our biodegradable packing peanuts can be composted or safely dissolved with water. Yaay!

 

If you have any questions or need more information please feel free to contact us at enquiries@pastelpretty.co.uk.